Legal & Communications Policy
Effective Date: April 13, 2026
1. Overview
StashSignal ("we," "our," or "us") provides communication infrastructure that enables businesses to communicate with their customers via SMS messaging and AI-powered voice interactions.
This page outlines our Privacy Policy, Terms & Conditions, and communication practices, including SMS and AI voice interactions.
2. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address (if provided)
- SMS and message content
- Call data (timestamps, duration, recordings, transcripts)
- AI interaction data
- Device and usage data (IP address, browser type)
3. How We Collect Information
We collect information when users:
- Call a business using a StashSignal-enabled number
- Send or receive SMS messages
- Submit forms on a website
- Interact with AI voice agents
- Engage in customer service conversations
4. How We Use Information
We use collected data to:
- Facilitate communication between businesses and customers
- Send transactional and conversational messages
- Respond to inquiries and provide requested information
- Operate AI-powered call and messaging systems
- Improve service performance
- Maintain compliance with legal obligations
5. SMS Messaging & Communications
By providing your phone number or contacting a business using StashSignal, you consent to receive SMS messages related to your interaction.
Message Types:
- Missed call follow-ups
- Appointment confirmations
- Customer support responses
- Requested links or information
Disclosures:
- Message frequency varies
- Message and data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance
We do not send unsolicited marketing messages.
SMS consent is not shared with third parties or affiliates for marketing purposes.
6. AI Voice & Call Interactions
StashSignal enables businesses to use AI-powered voice agents.
By engaging with these systems:
- You acknowledge you may be interacting with an AI system
- Calls may be recorded and transcribed
- Information may be used to respond to your inquiry and improve services
You may request a human representative where available.
7. User Consent & Opt-In
Users may opt in to receive communications through:
- Calling a business
- Submitting a website form
- Initiating a text message conversation
Where applicable, users will see language similar to:
"By providing your phone number, you agree to receive messages related to your inquiry. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out."
8. Website Opt-In Checkbox Language (Required for Clients)
Businesses using StashSignal must include the following checkbox language on forms:
"I consent to receive SMS messages related to my inquiry. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out."
This checkbox must:
- Not be pre-checked
- Be clearly visible at the point of data collection
9. Data Sharing & Third Parties
We do not sell or rent personal data.
We may share data with:
- Messaging and voice providers (e.g., telecommunications infrastructure)
- Cloud hosting providers
- Analytics and system monitoring services
SMS consent is not shared with third parties for marketing purposes.
10. Data Retention
We retain data only as long as necessary to:
- Provide services
- Comply with legal requirements
- Resolve disputes
11. Data Security
We implement reasonable safeguards to protect personal data.
However, no system is completely secure.
12. User Rights
Users may:
- Request access to their data
- Request deletion of their data
- Opt out of communications at any time
Contact: info@stashgrowthgroup.com
13. Responsibilities of Businesses Using StashSignal
Businesses using StashSignal are responsible for:
- Obtaining proper user consent
- Providing accurate disclosures
- Complying with applicable laws
StashSignal acts as a communication platform provider.
14. Terms & Conditions
By using services powered by StashSignal, you agree to:
- Receive communications related to your interaction with a business
- Use services in compliance with applicable laws
Additional Terms:
- Message frequency varies
- Msg & data rates may apply
- Users may opt out at any time by replying STOP
- Support is available via HELP or contacting the business directly
15. Changes to This Policy
We may update this policy at any time. Updates will be reflected with a revised effective date.
16. Contact Information
Email: info@stashgrowthgroup.com
Website: https://stashsignal.com
© 2026 StashSignal. All rights reserved.
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