Legal & Communications Policy

1. Overview

StashSignal ("we," "our," or "us") provides communication infrastructure that enables businesses to communicate with their customers via SMS messaging and AI-powered voice interactions.

This page outlines our Privacy Policy, Terms & Conditions, and communication practices, including SMS and AI voice interactions.

2. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address (if provided)
• SMS and message content
• Call data (timestamps, duration, recordings, transcripts)
• AI interaction data
• Device and usage data (IP address, browser type)

3. How We Collect Information

We collect information when users:

• Call a business using a StashSignal-enabled number
• Send or receive SMS messages
• Submit forms on a website
• Interact with AI voice agents
• Engage in customer service conversations

4. How We Use Information

We use collected data to:

• Facilitate communication between businesses and customers
• Send transactional and conversational messages
• Respond to inquiries and provide requested information
• Operate AI-powered call and messaging systems
• Improve service performance
• Maintain compliance with legal obligations

5. SMS Messaging & Communications

By providing your phone number or contacting a business using StashSignal, you consent to receive SMS messages related to your interaction.

Message Types:

• Missed call follow-ups
• Appointment confirmations
• Customer support responses
• Requested links or information

Disclosures:

• Message frequency varies
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

We do not send unsolicited marketing messages.

6. AI Voice & Call Interactions

StashSignal enables businesses to use AI-powered voice agents.

By engaging with these systems:

• You acknowledge you may be interacting with an AI system
• Calls may be recorded and transcribed
• Information may be used to respond to your inquiry and improve services

You may request a human representative where available.

7. User Consent & Opt-In

Users may opt in to receive communications through:

• Calling a business
• Submitting a website form
• Initiating a text message conversation

Where applicable, users will see language similar to:

"By providing your phone number, you agree to receive messages related to your inquiry. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out."

8. Website Opt-In Checkbox Language (Required for Clients)

Businesses using StashSignal must include the following checkbox language on forms:

"I consent to receive SMS messages related to my inquiry. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out."

This checkbox must:

• Not be pre-checked
• Be clearly visible at the point of data collection

9. Data Sharing & Third Parties

We do not sell or rent personal data.

We may share data with:

• Messaging and voice providers (e.g., telecommunications infrastructure)
• Cloud hosting providers
• Analytics and system monitoring services

10. Data Retention

We retain data only as long as necessary to:

• Provide services
• Comply with legal requirements
• Resolve disputes

11. Data Security

We implement reasonable safeguards to protect personal data.

However, no system is completely secure.

12. User Rights

Users may:

• Request access to their data
• Request deletion of their data
• Opt out of communications at any time

Contact: info@stashgrowthgroup.com

13. Responsibilities of Businesses Using StashSignal

Businesses using StashSignal are responsible for:

• Obtaining proper user consent
• Providing accurate disclosures
• Complying with applicable laws

StashSignal acts as a communication platform provider.

14. Terms & Conditions

By using services powered by StashSignal, you agree to:

• Receive communications related to your interaction with a business
• Use services in compliance with applicable laws

Additional Terms:

• Message frequency varies
• Msg & data rates may apply
• Users may opt out at any time by replying STOP
• Support is available via HELP or contacting the business directly

15. Changes to This Policy

We may update this policy at any time. Updates will be reflected with a revised effective date.

16. Contact Information